Product Delivery Manager

Full-time, permanent, Newcastle-upon-Tyne

Salary guide: £30K - £36K

We're Kev, Jo and Paul. We're the founders of Ricochet, and we're building exciting software to change businesses around the world for the better.

Alright, you may think the word "exciting" is doing a lot of heavy-lifting in that sentence, but in a crowded, complicated market, we think there's a huge opportunity to shake things up and build a category-defining experience, as long as we're relentlessly customer-focused and unashamedly ambitious.

As one of our first employees, you'll play a role in defining our team culture as well as our go-to-market strategy, making your mark in an early-stage company with big ideas.

In the first instance, read about working at Ricochet and our company values below, then apply using this form. If you've any questions, please get in touch at All roles will be predominantly based at our offices in Newcastle-upon-Tyne.

Who we're looking for

You’ll be working with us to define and release services and features that are meaningful and valued. You’ll manage and execute our product roadmap to ensure our first 1,000 customers love what we do, whether they’re small sales teams or large SMEs.

You should apply if you:

  • Have a minimum of two years experience shipping products in a SaaS/B2B company, or a fast-paced digital agency environment
  • Are familiar with formal software development and management methodologies
  • Can demonstrate experience of capturing requirements, writing user stories, performing testing and user-testing, and handling customer conversations
  • Are capable of prioritising tasks, scoping and defining roadmaps
  • Are comfortable working with a technical and commercial team in an ambiguous, iterative environment
  • Aren’t afraid to challenge us, lead by example, or speak to our customers
  • Can source, analyse and use data to inform product decisions

Working at Ricochet

As well as competitive salary, working at Ricochet means you’ll receive:

  • 25 days annual holiday (and bonus holiday between Christmas & New Year)
  • 5% employer pension contribution
  • Flexible working hours, remote working where required
  • £500 annual professional development grant
  • Support if relocating within the UK
  • Share options in our business
  • Plenty of attention from our office dogs, Starbuck and Widget (they're good dogs)

Our Company Values

People first

Whether it's our team or our customers, we'll be successful by respecting and valuing people and their passions.

Diversity matters

We recognise the strength derived from our differences, and that means we strive to encourage and celebrate diversity in our team and our views.

Think big, start small

We should always believe in the bigger vision, but that’s tough for a team to consider on a daily basis - so we need to break that vision down into manageable challenges and goals we can tackle with confidence; detail matters if we’re going to succeed.

Every day matters

Success comes from consistency - we focus on improvement every day, in terms of what we know about our world and our customers. Our business should always aim to be better, stronger, faster, smarter than the day before.

Strong beliefs, weakly held

We're willing to change and adapt as and when data and circumstances challenge our views.

Open by default

There is great strength in honesty, transparency and authenticity. When we enjoy success or suffer defeat, we should share what we learn. We should aim to be genuine and authentic at all times.